Authorized HP Laserjet 4650/4650n Printer Service Error Code Repairs | Color Laser Jet 4610/4650 Printer Repair Los Angeles, Orange County Riverside and San Bernardino!

• HP Color Laserjet 4650 Print Speed: 22 ppm Black and Color
• HP 4650 printer Resolution: 600 x 600 dpi
  First page out in 15 seconds
• LaserJet 4650 printer Paper Handling:  600 Sheet Paper Capacity Consists of:
  1 x 100 Sheet Multipurpose Tray
  1 x 500 Sheet Input Tray
• HP CLJ 4650 Memory: 160 MB (544 MB Max.)
• Connectivity: Parallel, USB basic
• HP color LaserJet 4650 Features: Auto Duplex Unit
• HP LaserJet 4650 Color printer Hard Disk: 20 GB Hard Drive
• color 4650 HP Printer Connectivity: Parallel, USB and 10/100Base-TX Ethernet

10.00.YY SUPPLIES ERROR For help press ?

Possible printer control panel messages and what they mean

10.00.00 – The printer cannot read or write to the black print cartridge memory tag. 10.00.01 –

The printer cannot read or write to the cyan print cartridge memory tag.

10.00.02 – The printer cannot read or write to the magenta print cartridge memory tag.

10.00.03 – The printer cannot read or write to the yellow print cartridge memory tag.

• • Turn the printer off and then back on again.
  • If error returns, remove all print cartridges and turn off the printer.
  • Cold reset the printer:
    1. Turn on the printer.
    2. Watch the control panel.
    3. When the memory starts counting, press and hold the green (Select) button.
    4. Continue holding the green check button until the Ready, Data, and Attention lights flash once, and then stay on steady.
    5. Release the check button when the Ready, Data, and Attention light are on steady.
    6. The control panel will display SELECT LANGUAGE .
    7. Press (Down Arrow) button once. The control panel will display COLD RESET .
    8. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
  • Wait for the printer prompt to install each print cartridge.
  • If the error persists, contact Laser Printer Services.

    10.10.YY SUPPLIES ERROR For help press ?

    Possible printer control panel error messages and what they mean

    10.10.00 – The printer cannot read or write to the black print cartridge memory tag, or the memory tag is missing.

    10.10.01 – The printer cannot read or write to the cyan print cartridge memory tag, or the memory tag is missing.

    10.10.02 – The printer cannot read or write to the magenta print cartridge memory tag, or the memory tag is missing.

    10.10.03 – The printer cannot read or write to the yellow print cartridge memory tag, or the memory tag is missing.

  • Turn the printer off and then back on again.
  • If error returns, remove all print cartridges and turn off the printer.
  • Cold reset the printer:
    1. Turn on the printer.
    2. Watch the control panel.
    3. When the memory starts counting, press and hold the green (Select) button.
    4. Continue holding the green check button until the Ready, Data, and Attention lights flash once, and then stay on steady.
    5. Release the check button when the Ready, Data, and Attention light are on steady.
    6. The control panel will display SELECT LANGUAGE .
    7. Press (Down Arrow) button once. The control panel will display COLD RESET .
    8. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
  • Wait for the printer prompt to install each print cartridge.

10.30.00 SUPPLIES ERROR For help press ?

Non-HP black print cartridge installed

10.30.01 SUPPLIES ERROR For help press ?

Non-HP cyan print cartridge installed.

10.30.02 SUPPLIES ERROR For help press ?

Non-HP magenta print cartridge installed.

10.30.03 SUPPLIES ERROR For help press ?

Non-HP yellow print cartridge installed.

13.0A.00 JAM IN TOP COVER AREA

Shipping blocks are still in the fuser. Leaving the shipping blocks in the fuser prevent the paper sensor from moving and cause the error.

• • Lift the top cover.
  • Lift the two green handles on either side of the fuser to disengage the fuser rollers.
  • Open up the fuser cover by lifting the green square tab on the right-hand side of the fuser.
  • Check for and remove any obstructions in the fuser including the two orange shipping blocks.

13.01.00 JAM IN TRAY X For help press ?

Paper is delayed in the feed area of the specified tray (x). Action

• • 1. Lift the top cover.
    2. Pull open the front cover.
    3. Pull open the Electrostatic Transport Belt (ETB).
    4. Pull paper by both corners to remove it.
    5. If no paper is found, re-adjust all paper guides in trays to ensure settings are correct.
    6. Make sure paper trays are not overfilled.
    7. Clean the pick-up roller and separation pad and replace if worn

13.02.00 JAM IN TRAY X For help press ?

Description Paper is stuck in the feed area of the specified tray (x).

• • 1. Lift the top cover.
    2. Pull open the front cover.
    3. Pull open the Electrostatic Transport Belt (ETB).
    4. Pull paper by both corners to remove it.
    5. Clean the pick-up roller and separation pad and replace if worn.
    6. If paper is folding into an accordion shape, check that all print cartridge shutters are opening and closing in unison while opening and closing the ETB.

13.05.00 JAM IN PAPER PATH X For help press ?

Paper is delayed in the paper input path or has not reached the fuser paper sensor in the expected time.

• • 1. Lift the top cover.
    2. Pull open the front cover.
    3. Pull open the Electrostatic Transport Belt (ETB).
    4. Pull paper by both corners to remove it.
    5. Check that all print cartridge shutters are opening and closing in unison while opening and closing the ETB.

13.09.00 JAM IN TOP COVER AREA X For help press ?

Paper has jammed or crumpled into an accordion fold as it enters the fuser.

• • 1. Lift the top cover.
    2. Firmly lift the two green handles on either side of the fuser to disengage the fuser rollers.
    3. Open the fuser cover and remove the paper.
    4. Firmly press down on the two green handles on either side of the fuser to re-engage the fuser rollers.
    5. Open the Electrostatic Transport Belt (ETB).
    6. Check for additional paper in the paper path.

13.12.00 JAM IN DUPLEX PATH X For help press ?

During an automatic two-sided (duplex) print job, paper was removed from the output bin before it entered the duplex path, or paper has entered the duplex path, but it is stuck.

• • 1. Lift the top cover.
    2. Pull open the front cover. (Do not open the Electrostatic Transport Belt [ETB].)
    3. Pull paper by both corners to remove it.
    4. Open the ETB.
    5. Check for additional paper in the paper path.

13.21.00 JAM IN PAPER PATH X For help press ?

One of the covers is not completely closed. Be sure both covers are closed before printing.

• • 1. Open the covers and the Electrostatic Transport Belt (ETB).
    2. Pull paper by bother corners to remove it.

13.XX.Y2 MULTIPLE JAMS IN PAPER PATH For help press ? or 13.XX.Y2 MULTIPLE JAMS IN DUPLEX PATH For help press

There are multiple paper jams in the paper path or duplex path.

20 INSUFFICIENT MEMORY alternates with TO CONTINUE PRESS

The printer has received more data from the computer than fits in available memory. Action

• • 1. Press (Select) to resume printing. Some data will be lost.
    2. Reduce the complexity of the print job to avoid this error. This can be done by lowering the resolution of graphics and/or printing at a lower resolution.
    3. If the message persists, adding additional memory to the printer may allow printing of more complex pages.

22 EIO X BUFFER OVERFLOW alternates with TO CONTINUE PRESS

Too much data was sent to the EIO card in EIO Slot X (either 1, 2, or 3). An improper network protocol might be in use.

• • 1. Press (Select) to resume printing. Some data will be lost.
    2. Check the HP Jetdirect configuration (print an EIO Configuration page) as well as the computer that sent the print job (driver or network port configuration)

22 PARALLEL I/O BUFFER OVERFLOW alternates with TO CONTINUE PRESS

Too much data was sent to the parallel port.

• • 1. Press (Select) to resume printing. Some data will be lost.
    2. Check for a loose parallel cable connection (disconnect and reconnect the cable at both ends to be sure) and be sure to use a high-quality cable. Some parallel cables might be missing pin connections, might be bent or broken, or might otherwise not conform to the IEEE-1284 specification.
    3. If the message persists, change PARALLEL ADV COMMUNICATION to OFF , and PARALLEL HIGHSPEED to NO in the I/O Menu.

40 EIO 1 BAD TRANSMISSION TO CONTINUE PRESS (Select)

A connection with the card in EIO Slot 1 has been abnormally broken.

• • 1. Press (Select) to resume printing. Some data will be lost.
    2. Turn off the printer.
    3. Reseat the EIO card and turn on the printer.
    4. If the error returns try a different EIO slot.

40 EIO 2 BAD TRANSMISSION TO CONTINUE PRESS (Select)

A connection with the card in EIO Slot 2 has been abnormally broken.

• • 1. Press (Select) to resume printing. Some data will be lost.
    2. Turn off the printer.
    3. Reseat the EIO card and turn on the printer.
    4. If the error returns try a different EIO slot.
    5. If this message persists, contact Laser Printer Services (800) 815-2737

41.3 UNEXPECTED SIZE IN TRAY XX FOR HELP PRESS ? alternates with LOAD TRAY XX: [TYPE] [SIZE]

Paper is loaded that is longer or shorter in the feed direction than the size configured for the tray. Possible printer control panel error message 41.3 UNEXPECTED SIZE IN TRAY 1 41.3 UNEXPECTED SIZE IN TRAY 2 41.3 UNEXPECTED SIZE IN TRAY 3 41.3 UNEXPECTED SIZE IN TRAY 4

• • 1. If the incorrect size was selected, cancel the job or press ? (Help) to access help.
    2. Press (Up Arrow) and (Down Arrow) to step through the instructions.
    3. Adjust all trays to the correct paper size.
    4. Check the paper pickup assembly for jammed media.
       1. Lift the top cover.
       2. Pull open the front cover.
       3. Pull open the Electrostatic Transport Belt (ETB).

41.5 UNEXPECTED TYPE IN TRAY XX FOR HELP PRESS ? alternates with LOAD TRAY XX: [TYPE] [SIZE]

The printer senses a different paper or print media type in the paper path than configured in the tray. Possible printer control panel error message 41.5 UNEXPECTED TYPE IN TRAY 1 41.5 UNEXPECTED TYPE IN TRAY 2 41.5 UNEXPECTED TYPE IN TRAY 3 41.5 UNEXPECTED SIZE IN TRAY 4

• • 1. If the incorrect type was selected, cancel the job or press ? (Help) to access help.
    2. Press (Up Arrow) and (Down Arrow) to step through the instructions.

41. X PRINTER ERROR FOR HELP PRESS ? alternates with TO CONTINUE PRESS (Select)

A printer error has occurred. Possible printer control panel error message 41.1 unknown misprint error 41.2 beam detect misprint error 41.3 media feed error (size) 41.4 no VSYNC error 41.5 media feed error (type) 41.6 ETB detection error 41.7 feed delay error 41.9 noise

• • 1. Press (Select) to continue or press ? (Help) for more information.
    2. If the message persists, turn the printer off and then back on again.
    3. If the message persists, contact an HP-authorized service or support provider.

49.xxxx PRINTER ERROR

This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor quality parallel cables, poor connections, or general communication problems.

• • 1. Turn the printer off, and then turn it on again.
    2. If the 49 error returns turn the power off, unplug the power cable, disconnect all network cables, and remove the HP Jetdirect card, memory DIMMs or Flashcards, or any third-party devices (if any are installed).
    3. Wait at least 30 seconds before plugging the printer back in directly to a wall outlet. Do not plug the printer into a power strip or a surge protector.
    4. Turn the printer on. If the 49 error returns, turn the power off, and then unplug the printer.
    5. Remove the formatter board.
    6. Check that the parallel I/O board is firmly installed on the formatter board.
    7. Check for any non-HP memory DIMMs. If any extra memory is installed, remove it.
    8. Reconnect the power cord, and turn on the power.
    9. If the 49 error returns, perform a cold reset.
       1. Turn on the printer.
       2. Watch the control panel.
       3. When the memory starts counting, press and hold the green (Select) button.
       4. Continue holding the green (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.
       5. Release the (Select) button when the Ready, Data, and Attention light are on steady.
       6. The control panel will display SELECT LANGUAGE .
       7. Press (Down Arrow) button once. The control panel will display COLD RESET
       8. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.

50.X FUSER ERROR for help press the for specific 50.X errors

• • 1. 1. Turn the printer off, and turn it on again.
       2. Remove the surge protector or Uninterruptible Power Supply (UPS) and connect the printer directly to a power source.
       3. Try a different power cord.
       4. Try a different electrical circuit or outlet.
       5. Inspect the fuser for media or damage, and reseat the fuser.
          1. Open the top cover.
          2. Locate the green square tab on the right of the fuser flap and lift it to inspect the fuser roller for media or damage.
          3. Unscrew two blue knobs located on each side above the control panel.
          4. Lift the fuser by grasping the fuser housing above the green arrow on the left and right.
          5. Reinstall the fuser.
       6. Perform a cold reset on the printer.
          1. Turn on the printer.
          2. Watch the control panel.
          3. When the memory starts counting, press and hold the green (Select) button.
          4. Continue holding the green check button until the Ready, Data, and Attention lights flash once, and then stay on steady.
          5. Release the check button when the Ready, Data, and Attention light are on steady.
          6. The control panel will display SELECT LANGUAGE .
          7. Press (Down Arrow) button once. The control panel will display COLD RESET .
          8. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.

51.XY PRINTER ERROR FOR HELP PRESS ? alternates with TO CONTINUE TURN OFF THEN ON Possible printer control panel error messages 51.10 51.20 51.1K 51.2K 51.1C 51.2C 51.1M 51.2M 51.1Y 51.2Y

Either a beam detects error or a laser error has occurred. X Description 1 – Beam detect error 2 – Laser error Y Description 0 – No color K – Black C – Cyan M – Magenta Y – Yellow

• • 1. Press the green (Select) button to continue.
    2. Turn the printer off, and turn it on again.
    3. Perform a cold reset.
       1. Turn on the printer.
       2. Watch the control panel.
       3. When the memory starts counting, press and hold the (Select) button.
       4. Continue holding the (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.
       5. Release the (Select) button when the Ready, Data, and Attention light are on steady.
       6. The control panel will display SELECT LANGUAGE .
       7. Press (Down Arrow) button once. The control panel will display COLD RESET
       8. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
    4. If this message persists, contact an HP-authorized service or support provider.

52.XY PRINTER ERROR FOR HELP PRESS ? alternates with TO CONTINUE TURN OFF THEN ON Possible printer control panel error message 52.10 52.20 52.30 52.1K 52.2K 52.3K 52.1C 52.2C 52.3C 52.1M 52.2M 52.3M 52.1Y 52.2Y 52.3Y

A scanner error, scanner startup error, or a scanner rotation error has occurred. X Description 1 – Scanner error 2 – Scanner startup error 3 – Scanner rotation error Y Description 0 – No color K – Black C – Cyan M – Magenta Y – Yellow

• • 1. Press the green (Select) button to continue.
    2. Turn the printer off, and turn it on again.
    3. Perform a cold reset.
       1. Turn on the printer.
       2. Watch the control panel.
       3. When the memory starts counting, press and hold the green (Select) button.
       4. Continue holding the green (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.
       5. Release the (Select) button when the Ready, Data, and Attention light are on steady.
       6. The control panel will display SELECT LANGUAGE .
       7. Press (Down Arrow) button once. The control panel will display COLD RESET
       8. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.

53.10.05 PRINTER ERROR TO CONTINUE TURN OFF AND THEN ON

A DIMM is installed in both 168-pin DIMM Slot J4 (as labeled on the formatter board) and 100-pin DIMM Slot J5 (as labeled on the formatter board). This is an invalid configuration. DIMMs cannot be installed in both of these slots at the same time.

• • 1. Turn off the printer.
    2. Remove one of the DIMMs, or move one of the DIMMs to a different slot.
    3. Turn the printer back on again.

53.11.YY PRINTER ERROR TO CONTINUE PRESS CANCEL JOB Possible printer control panel error message 53.11.00 53.11.01 53.11.02 53.11.03 53.11.04 53.11.05

An error occurred with the printer’s memory in DIMM Slot J1 (as labeled on the formatter board). This may be unsupported memory.

• • 1. Press the Cancel Job button.
    2. Turn the printer off, and turn it on again.
    3. If the message returns, check memory DIMM in Slot J1 to ensure it is supported memory. If using DDR SDRAM for the HP Color LaserJet 4650, make sure it meets specifications and is correctly seated.
    4. Move to a different memory slot to determine if slot is bad.
    5. Reseat or replace the memory in DIMM Slot J1.

53.12.YY PRINTER ERROR TO CONTINUE PRESS CANCEL JOB Possible printer control panel error message 53.12.00 53.12.01 53.12.02 53.12.03 53.12.04 53.12.05

An error occurred with the printer’s memory in DIMM Slot J2 (as labeled on the formatter board). This may be unsupported memory.

• • 1. Turn the printer off, and turn it on again.
    2. If the message returns, check memory DIMM in Slot J2 to ensure it is supported memory. If using DDR SDRAM for the HP Color LaserJet 4650, make sure it meets specifications and is correctly seated.
    3. Move to a different memory slot to determine if the slot is bad.
    4. Reseat or replace memory in DIMM Slot J2.

53.13.YY PRINTER ERROR TO CONTINUE PRESS CANCEL JOB Possible printer control panel error message 53.13.00 53.13.01 53.13.02 53.13.03 53.13.04 53.13.05

An error occurred with the printer’s memory in DIMM Slot J3 (as labeled on the formatter board). This may be unsupported memory.

• • 1. Press the Cancel Job button.
    2. Turn the printer off, and turn it on again.
    3. If the message returns, check the memory DIMM in Slot J3 to ensure it is supported memory.
    4. Move to a different memory slot to determine if the slot is bad.
    5. Reseat or replace memory in DIMM Slot J3.

53.14.YY PRINTER ERROR TO CONTINUE PRESS CANCEL JOB Possible printer control panel error message 53.14.00 53.14.01 53.14.02 53.14.03 53.14.04 53.14.05

An error occurred with the printer’s memory in DIMM Slot J4 (as labeled on the formatter board). This may be unsupported memory.

• • 1. Press the Cancel Job button.
    2. Turn the printer off, and turn it on again.
    3. If the message returns, check the memory DIMM in Slot J4 to ensure it is supported memory.
    4. Move to a different memory slot to determine if the slot is bad.
    5. Reseat or replace memory in DIMM Slot J4.

53.X0.ZZ PRINTER ERROR TO CONTINUE TURN OFF THEN ON

An error has occurred in the onboard RAM.

• • 1. Press (Select) to continue.
    2. Turn the printer off, and turn it on again.

53.X0.ZZ PRINTER ERROR TO CONTINUE TURN OFF THEN ON

An error has occurred in the onboard RAM.

• • 1. Press (Select) to continue.
    2. Turn the printer off, and turn it on again.
    3. If this message persists, contact Laser Printer Services at (800)815-2737

54.1 PRINTER ERROR

A low fuser temperature error has occurred.

54.3 PRINTER ERROR

There is a problem with the Image (Dmax) Density Sensor.

54.4 PRINTER ERROR

There is a problem with the Waste toner sensor.

54.5 PRINTER ERROR

There is a problem with the Color Plane Registration Sensor.

54.6 PRINTER ERROR

There is a problem with the Overhead Transparency (OHT) Sensor.

54.7 PRINTER ERROR

There is a problem with the yellow drum home position sensor.

54.8 PRINTER ERROR

There is a problem with the magenta drum home position sensor.

54.9 PRINTER ERROR

There is a problem with the cyan drum home position sensor.

54.10 PRINTER ERROR

There is a problem with the black drum home position sensor.

54.11 PRINTER ERROR

There is a problem with the black density sensor.

54.12 PRINTER ERROR

There is a problem with the cyan density sensor.

54.13 PRINTER ERROR

There is a problem with the magenta density sensor.

54.14 PRINTER ERROR

There is a problem with the yellow density sensor.

54.15 PRINTER ERROR

There is a problem with the Yellow CPR sensor.

54.16 PRINTER ERROR

There is a problem with the Magenta CPR sensor.

54.17 PRINTER ERROR

There is a problem with the Cyan CPR sensor.

54.18 PRINTER ERROR

There is a problem with the Black CPR sensor.

54.19 PRINTER ERROR

There is a problem with the Electrostatic Transport Belt (ETB) speed control sensor.

54.20.00 PRINTER ERROR alternates with TO CONTINUE TURN OFF & ON

The CPR sensor is out of range. Printing cannot continue.

54.2X PRINTER ERROR

There is a problem with a toner level sensor. The specific 54.2X error corresponds with a specific print cartridge. See below:

55.x PRINTER ERROR alternates with TO CONTINUE PRESS

The DC Controller is not communicating with the formatter. The problem could be caused by a timing error or an intermittent connection.

• • 1. Press the green (Select) button to continue.
    2. Turn the printer off, and turn it on again.
    3. If this message persists, contact Laser Printer Services at (800)815-2737

57.3 PRINTER ERROR to continue turn off and on

A printer fan error has occurred with the cartridge fan (vertical fan)

• • 1. Turn the printer off, and turn it on again.
    2. If this message persists, contact an Laser Printer Services at (800)815-2737

57.4 PRINTER ERROR to continue turn off and on

A printer fan error has occurred with the formatter fan (horizontal fan)

• • 1. Turn the printer off, and turn it on again.
    2. If this message persists, contact Laser Printer Services at (800)815-2737

57.5 PRINTER ERROR to continue turn off and on

A printer fan error has occurred with the power supply fan (HP Color LaserJet 4650 series printer).

• • 1. Turn the printer off, and turn it on again.
    2. If this message persists, contact an Laser Printer Services at (800)815-2737

58.3 PRINTER ERROR FOR HELP PRESS alternates with TO CONTINUE TURN OFF THEN ON

A CPU error reading a memory tag was detected.

• • 1. Turn the printer off, and turn it on again.
    2. If this message persists, contact Laser Printer Services at (800)815-2737

58.4 PRINTER ERROR FOR HELP PRESS alternates with TO CONTINUE TURN OFF THEN ON

A power supply error while reading a memory tag was detected.

• • 1. Turn the printer off, and turn it on again.
    2. If this message persists, contact Laser Printer Services at (800)815-2737

62 NO SYSTEM TO CONTINUE TURN OFF THEN ON

No system was found. Indicates there is a printer firmware problem. Either there is no firmware DIMM installed or the DIMM has failed.

64 PRINTER ERROR FOR HELP PRESS ? alternates with TO CONTINUE TURN OFF THEN ON

A scan-buffer error occurred.

• • 1. Turn the printer off, and then turn on the printer.
    2. If the error message returns, turn off the printer.
    3. Perform a cold reset.
       1. Turn on the printer.
       2. Watch the control panel.
       3. When the memory starts counting, press and hold the green (Select) button.
       4. Continue holding the green check button until the Ready, Data, and Attention lights flash once, and then stay on steady.
       5. Release the check button when the Ready, Data, and Attention light are on steady.
       6. The control panel will display SELECT LANGUAGE .
       7. Press (Down Arrow) button once. The control panel will display COLD RESET
       8. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.

68.X PERMANENT STORAGE ERROR FOR HELP PRESS ? alternates with TO CONTINUE PRESS

One or more settings saved in the onboard NVRAM or removable disk (flash or hard) have been reset to the factory defaults.

68.X PERMANENT STORAGE ERROR SETTING CHANGE FOR HELP PRESS ? alternates with TO CONTINUE PRESS

One or more settings saved in the onboard NVRAM or removable disk (flash or hard) have been reset to the factory defaults

68.0 PERMANENT STORAGE FULL FOR HELP PRESS ? alternates with TO CONTINUE PRESS

An NVRAM storage device is full.

• Before initializing NVRAM, print a Configuration page and a supplies status page to gather the following information:
  1. Total page count and color page count
  2. Transfer kit count
  3. Fuser kit count
  4. Serial Number
• To initialize NVRAM do the following:
  1. Turn the printer on and watch the control panel display.
  2. When the display begins showing the memory count, press and hold (Down Arrow) until all three lights on the control panel are lit.
  3. Press (Up Arrow).
  4. Press PAUSE/RESUME . The display should show SKIP DISK LOAD .
  5. Press (Up Arrow) until NVRAM INIT is highlighted.
  6. Press (Select). The printer will initialize NVRAM and then continue its power-on sequence.

68.1 PERMANENT STORAGE FULL FOR HELP PRESS ? alternates with TO CONTINUE PRESS

The flash DIMM or hard disk storage device is full.

79 PRINTER ERROR TO CONTINUE TURN PRINTER OFF THEN TURN ON

A critical error has occurred. This error could be the result of a hardware failure, or there could be a problem with communication or corrupt data. Each of the following steps is intended to determine whether the 79 error displayed on the printer is the result of a hardware failure. To ensure the tests are valid, turn the printer off and on between steps to determine if the error message has been cleared.

• • 1. Turn off the printer.
    2. Disconnect the printer from the PC and/or the network.
    3. Power on the printer. If the error message does not reappear after disconnecting from the PC/network, yet reappears once it is re-connected, verify that the print queue on the PC/server has been cleared of all pending jobs.
    4. Power off the printer and unplug the power cord before proceeding with the following steps. Take the formatter board out of the printer and then reseat the various DIMMS or EIO cards.
       1. Reseat the formatter back into the printer.
       2. Plug the power cord back into the wall.
       3. Power on the printer.
    5. If the error returns, power off the printer.
       1. Remove all accessories that have been installed on the printer (for example, EIO Cards, RAM/ROM DIMMS). If the 79 error disappears after removing all the accessories, start adding the accessories back one at a time to isolate which one is causing the issue.
    6. Cold reset the printer.
       1. Turn on the printer.
       2. Watch the control panel.
       3. When the memory starts counting, press and hold the green (Select) button.
       4. Continue holding the green check button until the Ready, Data, and Attention lights flash once, and then stay on steady.
       5. Release the check button when the Ready, Data, and Attention light are on steady.
       6. The control panel will display SELECT LANGUAGE .
       7. Press (Down Arrow) button once. The control panel will display COLD RESET
       8. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.

80 ERROR

If the printer is exhibiting an 80 error, please try the following steps to resolve this issue. The 80 error indicates that the Color LaserJet 4600 series printer is experiencing a problem with either the printer’s network card or the network connection to the printer.

The following steps to should resolve the error:

• • 1. Turn the printer off and back on again. If this does not clear the error, perform the following steps.
    2. Turn off the printer.
    3. Locate the Jetdirect network card near the rear of the printer’s right-hand side.
    4. Unscrew the two screws retaining the card in the printer.
    5. Remove and reseat the card into the printer and tighten the screws.
    6. Turn the printer back on and check for errors.
    7. If the 80 service error continues, remove and reinstall the Jetdirect card, installing the card in the other EIO slot provided in the printer.

81 EIO ERROR

The EIO accessory card in EIO Slot 1 has encountered a critical error.

• • 1. Turn off the printer.
    2. Reseat the EIO card.
    3. Turn on the printer again.
    4. If the error persists, remove the card from Slot 1, and install it in Slot 2.
    5. Cold reset the printer.
       1. Turn on the printer.
       2. Watch the control panel.
       3. When the memory starts counting, press and hold the green (Select) button.
       4. Continue holding the green check button until the Ready, Data, and Attention lights flash once, and then stay on steady.
       5. Release the check button when the Ready, Data, and Attention light are on steady.
       6. The control panel will display SELECT LANGUAGE .
       7. Press (Down Arrow) button once. The control panel will display COLD RESET
       8. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.

82 EIO ERROR

The EIO accessory card in EIO Slot 2 has encountered a critical error.

• 1. Turn off the printer and then turn it back on again.
  2. Reseat the EIO card.
  3. If the error persists, remove the card from Slot 2, and install it in Slot 1.
  4. Cold reset the printer.
     1. Turn on the printer.
     2. Watch the control panel.
     3. When the memory starts counting, press and hold the green (Select) button.
     4. Continue holding the green check button until the Ready, Data, and Attention lights flash once, and then stay on steady.
     5. Release the check button when the Ready, Data, and Attention light are on steady.
     6. The control panel will display SELECT LANGUAGE .
     7. Press (Down Arrow) button once. The control panel will display COLD RESET
     8. Press (Select). The printer will perform a cold reset and then continue its po